Following its work with numerous companies to accurately capture real-world workflows, Scribe has secured $75 million in funding at a post-money valuation of $1.3 billion. This investment will support the launch of Scribe Optimize, a new platform designed to map out enterprise workflows and pinpoint where automation and AI can deliver measurable value, rather than becoming just another expense.
The Series C round, which consisted entirely of equity, was led by StepStone and included continued support from Amplify Partners, Redpoint Ventures, Tiger Global, Morado Ventures, and New York Life Ventures. This latest funding arrives more than a year after Scribe’s $25 million Series B, most of which the five-year-old company has not needed to use, according to co-founder and CEO Jennifer Smith (pictured above, left) in an exclusive interview. With this capital, Scribe aims to speed up the deployment of Scribe Optimize and related offerings, as organizations seek clarity on where AI and automation can have the most significant effect.
While many organizations are eager to implement AI, Smith shared with TechCrunch that most still struggle with a basic issue: Which processes should be automated first? She explained that companies often attempt to answer this through interviews, workshops, or by hiring consultants—methods that can take months and still fail to capture the full scope of daily work activities.
“If you don’t have a clear understanding of how tasks are performed, it’s extremely challenging to identify where improvements or automation should be applied, or where agents could assist,” she explained. “Scribe Optimize is designed to address this challenge. In essence, it analyzes workflows to see what employees are actually doing, then summarizes this information to present a comprehensive view of real workflows—how frequently they occur, their duration, and more.”
Established in 2019 by Smith and Aaron Podolny (CTO) (pictured above, right), Scribe began its journey before the rise of GenAI. Its main product, Scribe Capture, automatically records how tasks are completed. When a user finishes a workflow, Capture creates a detailed, step-by-step guide using its browser extension and desktop application, complete with text and screenshots. These guides can be distributed to colleagues or integrated into internal systems to cut down on repeated questions, reduce mistakes, and speed up onboarding.
According to the company, Scribe Capture users save between 35 and 42 hours per person each month and are able to onboard new employees 40% faster.
The process documentation sector features competitors such as Tango, Iorad, UserGuiding, and Spekit. However, Smith told TechCrunch that Scribe’s main competition is still the traditional method of manually tracking workflows.
“People still rely on stopwatches to observe and record how processes are carried out,” she noted. “Ironically, even the implementation of AI agents often involves highly manual steps.”
So far, Scribe has documented over 10 million workflows spanning 40,000 different software platforms. The company reports having more than 5 million users, with teams in 94% of Fortune 500 companies utilizing its tools. Additionally, 78,000 organizations are paying customers, including teams at New York Life, T-Mobile, LinkedIn, Hubspot, and Northern Trust.
“People choose to use Scribe not because management requires it, but because they find it valuable,” Smith told TechCrunch. “It typically starts with individual users, then spreads to team leads, department heads, and eventually to central functions—all interested in scaling knowledge, improving processes, and driving better outcomes.”
Headquartered in San Francisco, the startup identifies the U.K., Canada, Australia, and Europe as its largest markets outside the United States.
Scribe stated that its revenue has more than doubled over the past year, though it did not share specific numbers, and noted that its valuation has increased fivefold since the previous funding round. The company currently employs 120 people and intends to double its workforce within the next year, according to Smith.
